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Supervisors
in Action
Effective Team Leader and Supervisor Development
THE NEED
Supervisory effectiveness is critical if managers are to get on with the
task of management and teams are to be effectively led. Much supervisory
training fails in that it is too theoretical and looks only at managing
downwards, whereas effective supervision is the combination of aligned
upwards and downwards management.
THE PROGRAMME
Through a series of incremental behaviour modelling processes, driven
by our Supervisors in Action System, and peer evaluation, participants
develop insights into the logic of upwards and downwards supervision and
confidence in using the system.
THE OUTCOMES
- The confidence to ask managers questions about what their task is,
- to effectively lead their teams in carrying out the task and then to
- report clearly to management on the outcomes
To Participants: Supervisors develop absolute role clarity and the ability and confidence to maximise the supervisory value they add to the company, using the Supervisors in Action system. This enhances their own professional performance and self-image.
To Management: The benefits are extensive. Managers often end up ‘taking over’ the supervisors’ role at the expense of their own management responsibilities. With supervisors who are clarity and task focused – and who can measure effectiveness and report efficiently, managers can focus on their core value – management itself.
To the Business: Increased profitability, through:
- Improved management-supervisor-staff communication
- More effective task focus and performance reporting
- More independent supervisors and liberated managers
- More effective team operations
6-day version.Methodology:
- 2 days behaviour modelling.
Team Business1 - a simulation-based programme in the principles and application of business theory. 5 days back at work - Business improvement information collection project in the workplace - part I.
Days 3-4
Improvement information analysis workshop. Supervision in Action. The principles and application of effective, business-based communication and action. Continuous Improvement System. The principles and application of Continuous Improvement. 5 days back at work - Business improvement application project back in the workplace - part II
Day 5
Presentations and workshop on improvement projects. Managers attend the presentations and offer advice and support. 2-day version.Methodology:
- 2 days behaviour modelling, case analysis and peer reviews
- Ongoing implementation of the Supervisors in Action system
Programme Duration: Two days, followed by ongoing application of the Supervisors in Action system in the workplace.
Delivery Options: Public or in-house, externally facilitated or train-the-trainer.
WHAT OUR CLIENTS SAY
"Quite simply, the best supervisor training programme we have ever seen. Please quote on all of our 4000 supervisors attending!"
"I predict a R10 million Rand improvement in the first year alone" CEO
